Refund Policy

We have a 30-day return policy. This means you have 30 days from the receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unopened, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@profinepetfood.com

Returns are done by you and at your own expense. 

If you have any questions about returns, you can always contact us at info@profinepetfood.com.

Damage and issues
Inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item. We can then evaluate the problem and resolve it for you.

Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Sale items or gift cards unfortunately cannot be returned.

Exchanges
The fastest way to get the desired item is to return the item you have and purchase the new item separately once the return is accepted.

Legal 14-day cooling-off period in the EU
Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. As above, your item must be in the same condition as you received it, unworn or unused, with tags, and in the original packaging. You will also need a receipt or proof of purchase.

Refund
When we have received and inspected your return, we will notify you and let you know if the return is approved. Upon approval, you will be automatically refunded within ten business days via the original payment method. Please note that it may take some time for the bank or credit card company to process and post the refund.
Contact us at info@profinediervoeding.nl if it has been more than 15 business days since we approved your return.